FAQs.

General FAQ

How do I integrate my accounts into the platform?

Integrating your accounts into the Untitled dashboard is an easy process. A step-by-step guide can be viewed and downloaded from here.

How long will it take for my dashboard to be ready?

Dashboard wait times can vary depending on how long the current new-client queue list is. Generally speaking, our goal is to have your dashboard ready within 48 hours of connecting your accounts into the pipeline. Weekend wait times can be longer.

How do I reset my password?

If you forgot your password or need to reset your password, which we recommend doing on a regular basis, you can retrieve a new password by going to portal.untitledfirm.com and selecting the “Forgot your password?” link.

How often does the data refresh?

Each type of data source has different refresh windows. Generally speaking, the dashboard will display new results every hour, but this can vary source by source.

How far back can my data go?

When your accounts are first connected to the Untitled platform, the standard back sync is up to 1 year. If you would like a farther back sync window, you can request that via a support ticket. However, it will come with nominal data-fee for an initial setup. For more details, reach out to your account manager.

Platform-Specific FAQ

Why is the data in my dashboard displaying different results than the data in my ad accounts?

Data in your dashboard is near real-time. However, for various reasons, the data in your dashboard can run behind what you’re seeing in your accounts. This is because it takes time to get data copied out of your accounts and into the database. Each individual account has a different limit on how often we can pull in net-new data via APIs, thus the metrics in your dashboard may differ from what you’re seeing in your ad accounts. However, this is usually reconciled within a day.

If you notice your dashboard is running significantly behind (2-3 days) please submit a support ticket here so a member of operations can review any potential issues with your account connections.

Why do some of my widgets not have information?

Because there are numerous ways to set up an ad account, the information in each account often varies, specifically surrounding conversion tracking. At Untitled, we utilize a template for ad account setup and conversion tracking that organizes and optimizes around conversions pertaining to specific business goals like top-line revenue, ROAS, Cost Per Acquisition, web-form leads, etc.

If you would like someone from our Digital Account team to review how your ad accounts are set up and ensure you get key conversion-based stats in your dashboard, reach out here.

How can I submit feature requests?

We encourage feature requests! We love hearing feedback from our partners on how we can improve the platform to meet your needs. To submit feature requests, contact us today.

Are you working on other data sources?

Yes, we plan to continuously add data sources to the platform. For a data source road map, see this page.

How do I filter the dates I’m viewing in the dashboard?

A data filter exists on the right side of the dashboard. Click the funnel icon, and you’ll be presented with a list of attributes to filter your data by. There are a few date filtering options depending on what dashboard you’re viewing.

If you need training on how to filter and use your dashboard to maximize your ROI, please schedule a walk-through here with a member of our technical team. They’d be more than happy to assist you.

How can I download reports from my dashboard?

Near the top of the tool-bar, you’ll see a “PDF” icon. Select this icon, which will pull up a PDF export page. This will allow you to download a PDF of your whole dashboard. You can also download individual widgets as images by selecting the icon with three vertical dots, selecting “Download” and then selecting “Image.”

Can I hide the “Filters” and “Dashboards” panes on the right and left side of my dashboard? How do I navigate between dashboards?

Yes, you can. One the right and left side panes, there is a small arrow. By double-clicking this arrow, the pane will hide itself on the side of the page. Simply click the arrow to bring the pane back.

More Questions

My agency of record manages my ad accounts, how do I work with them to get the accounts connected to my dashboard?

We gladly partner with agencies to help with reporting and analytics for their clients. If you want us to connect your agency ad account into your dashboard so you can see near real-time marketing results, please coordinate with your Untitled account manager. They will work with you and your agency on access and setup.

How do I delete my account?

We’d be sorry to see you go! If you want to delete your account, you’ll need to submit a support ticket here so a representative from operations can assist you in closing your account.

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