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Frequently Asked Questions.

General FAQs

What is the process to connect and model a data source that is not included in the Rapid or Standard integrations list?

The Untitled Team can build unique connectors through a number of ways, with the most common being an available API integration, a scheduled file drop, or building a custom connection. Through a streamlined R&D process, our team will help to identify the most optimal integration approach given the source type

What transformations are included for Rapid and Standard sources and what is considered an additional service?

When connecting any Rapid or Standard data source, Distilled will sync and transform the standard objects, fields, and logic of each source into tidy, BI and analysis-ready tables. From there, your team can plug those tables into the BI and analytics tool for further data work such as combining tables from different sources, modeling custom fields and logic from customizable sources, building dashboards, and more. Alternatively, hand us your workload for a one-time fee and free up your team to do more.

Do we continue to own our data?

Although we provide you with a cloud data warehouse and infrastructure, you’ll continue to own your data. Should you decide to transition away from Distilled, your data goes with you.

What happens if we want to break away from Distilled?

Distilled is designed with modular architecture for straightforward break-away capability of your Distilled AWS account, to include data warehouse, AWS logs, and any connections your team installed to the warehouse. Should you choose to cancel, a transfer is available to migrate your AWS account, warehouse, logs, and data from Distilled to your in-house environment. The transfer fee will vary based on the amount of data required for migration and the destination of the transfer.

How can we access the BI and analytics-ready data for reporting and further analysis?

Distilled generates a connection string from your managed warehouse to plug into your BI or analytics tool of choice.

How does the warehouse connection string work?

The warehouse connection string and credentials serve as the keys to securely access your transformed data and can be found within your Distilled account. Instructions on how to input the connection string into each individual BI and analytics tool are also available, including but not limited to Sisense, PowerBI, Tableau, Looker, Python, Jupyter, dbt, and Sagemaker.

What if we do not have an existing BI tool or analytics team in house?

For those that do not have a BI tool or analytics team in house but want insights out of your data, we offer custom intelligent solutions to serve any reporting and analysis objectives. We can cover all of your general or unique dashboard needs, built and supported by our team of data experts.

What aspects of Distilled are managed by the Untitled team?

The Untitled Team deploys and manages the full data infrastructure, including integrations, transformations, and data warehouse. If selected, Untitled will also build and implement business intelligence dashboards and machine learning models. Untitled is responsible for troubleshooting and correcting any breakages in the data infrastructure as well as service outages. Untitled will inform users regarding unscheduled and scheduled service outages due to maintenance, troubleshooting, disruptions or as otherwise necessary. Untitled is also responsible for the continuous improvement and development of Distilled’s data infrastructure as technologies shift and evolve. A dedicated Account Manager is available for additional support regarding the following:

  • User Enablement & Technical Support
  • Requests to implement Distilled add ons, including but not limited to:
    • New Data Source Integration
    • New or Modified Dashboards 
    • Custom ML Models
  • Distilled Troubleshooting
  • For Enterprise Customers – Scheduling a Strategy & Consultation Appointment with a Business Analyst 

The Untitled Support Team will respond to requests within 24 hours, Monday-Friday, 9am-5pm EST.

How frequently does the data sync and update in Distilled?

The sync frequency options can vary based on whether the data source is connected to Distilled through an API or by a scheduled file drop. Data flowing in via an API can be updated based on the desired sync frequencies, ranging from every 5 minutes to once a week . First-time connections may be slightly delayed if a large amount of historical data is also pulled through. Data entering Distilled through a file drop would also be updated based on the desired frequency, although there may be more limitations depending on the data source.

How does Untitled approach data governance within the data warehouse?

Each Distilled account is built on an entirely unique, private cloud infrastructure – the most secure and robust architectural pattern available on the cloud today. Through Distilled, your organization gains best practice data storage and management with all files backed up by the cloud for increased agility, top security and resilience, scalable storage, and real time computing.

Can my team work with raw data directly in the warehouse?

To provide optimal security and quality assurance, access to raw data directly within the warehouse is currently unavailable. Distilled can present your data in a number of different formats, including custom dashboards and analytics models, a connection string to support the BI and/or analysis tool of your choosing, and cvs exports.

What support is available should I need technical assistance?

Please contact your Account Manager via email or within Distilled should you need assistance, and they will respond within 24 hours, Monday through Friday, 9am-5pm EST.

Ready to get started?

Deploying and managing a data pipeline is a heavy lift. Skip the engineering work and quickly access reliable data powered by proven cloud data infrastructure.

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Custom Projects

Interested in working with us for a custom project? From portal development, ELT, warehousing, BI, and more, we’d love to build your solution.

Case Studies

Through proprietary, proven technology, data infrastructure can be deployed in days as opposed to months. Accelerate action across your business by removing the barriers to best-in-class BI, advanced analytics, and machine learning.

Ready to get started?

Deploying and managing a data pipeline is a heavy lift. Skip the engineering work and quickly access reliable data powered by proven cloud data infrastructure.

Get StartedRead More

Custom Projects

Interested in working with us for a custom project? From portal development, ELT, warehousing, BI, and more, we’d love to build your solution.

Case Studies

Through proprietary, proven technology, data infrastructure can be deployed in days as opposed to months. Accelerate action across your business by removing the barriers to best-in-class BI, advanced analytics, and machine learning.