Frequently Asked Questions.

The Untitled Team deploys and manages the full data infrastructure, including integrations, transformations, and data warehouse. If selected, Untitled will also build and implement business intelligence dashboards and machine learning models. Untitled is responsible for troubleshooting and correcting any breakages in the data infrastructure as well as service outages. Untitled will inform users regarding unscheduled and scheduled service outages due to maintenance, troubleshooting, disruptions or as otherwise necessary. Untitled is also responsible for the continuous improvement and development of Distilled’s data infrastructure as technologies evolve. A dedicated Account Manager is available for additional support regarding the following:

• User enablement & technical support
• Requests to implement Distilled add ons, including but not limited to:
  • Custom Data Source Integration
  • New or Modified Dashboards 
  • Custom ML Models
• Distilled maintenance and troubleshooting
• Ongoing support and continued improvement

The Untitled Support Team will respond to requests within 24 hours, Monday-Friday, 9am-5pm EST.

The Untitled Team can build unique connectors through a number of ways, with the most common being an available API integration, a scheduled file drop, or building a custom connection. Through a streamlined R&D process, our team will help to identify the most optimal integration method given the source type.

Although we provide you with a cloud data warehouse and infrastructure, you’ll continue to own your data. Should you decide to transition away from Distilled, your data goes with you.

Distilled generates connection credentials from your managed warehouse that you can plug into the BI or analytics tool of choice. Once your warehouse is connected to your destination tool, you can view and work with all of your data from one location.

The warehouse connection credentials serve as the keys to securely access your data and can be found within your Distilled account. Instructions on how to input the connection string into each individual BI and analytics tool are also available, including but not limited to Sisense, PowerBI, Tableau, Looker, Python, Jupyter, dbt, and Sagemaker.

For those that do not have a BI tool or analytics team in house but want insights out of your data, we offer custom solutions to serve any reporting and analysis objectives. We can cover all your dashboard needs, built and supported by our team of data experts.

By default, syncs are scheduled daily. A source’s sync frequency can be modified if needed, ranging from every 5 minutes to once a week. First-time connections may be slightly delayed if a large amount of historical data is also pulled through.

Each Distilled account is built on an entirely unique, private cloud infrastructure – the most secure and robust architectural pattern available on the cloud today. Through Distilled, your organization gains best practice data storage and management with all files backed up by the cloud for increased agility, top security and resilience, scalable storage, and real time computing.

To provide optimal security and quality assurance, access to data directly within the warehouse is currently unavailable. The warehouse credentials provide full access to the database when connected to any BI or analytics tool.

Distilled is designed with modular architecture for straightforward break-away capability of your Distilled AWS account, to include data warehouse, AWS logs, and any connections your team installed to the warehouse. Should you choose to cancel, a transfer is available to migrate your AWS account, warehouse, logs, and data from Distilled to your in-house environment. The transfer fee will vary based on the amount of data required for migration and the destination of the transfer.

Please contact your Account Manager via email or within Distilled should you need assistance, and they will respond within 24 hours, Monday through Friday, 9am-5pm EST.