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Frequently Asked Questions.

General FAQs

What aspects of Distilled are managed by the Untitled team?

The Untitled Team deploys and manages the full data infrastructure, including integrations, transformations, and data warehouse. If selected, Untitled will also build and implement business intelligence dashboards and machine learning models. Untitled is responsible for troubleshooting and correcting any breakages in the data infrastructure as well as service outages. Untitled will inform users regarding unscheduled and scheduled service outages due to maintenance, troubleshooting, disruptions or as otherwise necessary. Untitled is also responsible for the continuous improvement and development of Distilled’s data infrastructure as technologies evolve. A dedicated Account Manager is available for additional support regarding the following:

  • User enablement & technical support
  • Requests to implement Distilled add ons, including but not limited to:
    • Custom Data Source Integration
    • New or Modified Dashboards 
    • Custom ML Models
  • Distilled maintenance and troubleshooting
  • Ongoing support and continued improvement

 

The Untitled Support Team will respond to requests within 24 hours, Monday-Friday, 9am-5pm EST.

What do the Standard Source transformation packages include?

When connecting a standard data source, Distilled will transform the raw data into a clean and normalized schema structure, prepped for analysis.

What do the Rapid Source transformation packages include?

When connecting an advanced data source, Distilled will transform the standard objects, fields, and logic of each source into clear, comprehensive tables that power your reports, visualizations and dashboards. Raw data is also available alongside your transformed data.

What is the process to connect a data source that is not included in the supported source list?

The Untitled Team can build unique connectors through a number of ways, with the most common being an available API integration, a scheduled file drop, or building a custom connection. Through a streamlined R&D process, our team will help to identify the most optimal integration method given the source type.

Do we continue to own our data?

Although we provide you with a cloud data warehouse and infrastructure, you’ll continue to own your data. Should you decide to transition away from Distilled, your data goes with you.

How can we access the analysis-ready data?

Distilled generates connection credentials from your managed warehouse that you can plug into the BI or analytics tool of choice. Once your warehouse is connected to your destination tool, you can view and work with all of your data from one location.

How do the warehouse credentials work?

The warehouse connection credentials serve as the keys to securely access your data and can be found within your Distilled account. Instructions on how to input the connection string into each individual BI and analytics tool are also available, including but not limited to Sisense, PowerBI, Tableau, Looker, Python, Jupyter, dbt, and Sagemaker.

What if we do not have an existing BI tool or analytics team in house?

For those that do not have a BI tool or analytics team in house but want insights out of your data, we offer custom solutions to serve any reporting and analysis objectives. We can cover all your dashboard needs, built and supported by our team of data experts.

How frequently does the data sync and update in Distilled?

By default, syncs are scheduled daily. A source’s sync frequency can be modified if needed, ranging from every 5 minutes to once a week. First-time connections may be slightly delayed if a large amount of historical data is also pulled through.

How does Untitled approach data governance within the data warehouse?

Each Distilled account is built on an entirely unique, private cloud infrastructure – the most secure and robust architectural pattern available on the cloud today. Through Distilled, your organization gains best practice data storage and management with all files backed up by the cloud for increased agility, top security and resilience, scalable storage, and real time computing.

Can my team work with raw data directly in the warehouse?

To provide optimal security and quality assurance, access to data directly within the warehouse is currently unavailable. The warehouse credentials provide full access to the database when connected to any BI or analytics tool.

What happens if we want to break away from Distilled?

Distilled is designed with modular architecture for straightforward break-away capability of your Distilled AWS account, to include data warehouse, AWS logs, and any connections your team installed to the warehouse. Should you choose to cancel, a transfer is available to migrate your AWS account, warehouse, logs, and data from Distilled to your in-house environment. The transfer fee will vary based on the amount of data required for migration and the destination of the transfer.

What support is available should I need technical assistance?

Please contact your Account Manager via email or within Distilled should you need assistance, and they will respond within 24 hours, Monday through Friday, 9am-5pm EST.

Ready to get started?

Deploying and managing a data pipeline is a heavy lift. Skip the engineering work and quickly access reliable data powered by proven cloud data infrastructure.

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Custom Projects

Interested in working with us for a custom project? From portal development, ELT, warehousing, BI, and more, we’d love to build your solution.

Case Studies

Through proprietary, proven technology, data infrastructure can be deployed in days as opposed to months. Accelerate action across your business by removing the barriers to best-in-class BI, advanced analytics, and machine learning.

Ready to get started?

Deploying and managing a data pipeline is a heavy lift. Skip the engineering work and quickly access reliable data powered by proven cloud data infrastructure.

Get StartedRead More

Custom Projects

Interested in working with us for a custom project? From portal development, ELT, warehousing, BI, and more, we’d love to build your solution.

Case Studies

Through proprietary, proven technology, data infrastructure can be deployed in days as opposed to months. Accelerate action across your business by removing the barriers to best-in-class BI, advanced analytics, and machine learning.